Frequently Asked Questions

Please call or email us if your question isn't covered below

What are the benefits of using a PROFESSIONAL valeter?

Those who choose to have their vehicle maintained by a professional valeting company benefit in several ways, including the following...

  • Professional service, someone who provides both water and power, not expecting to use their customers!
  • Reassurance, someone who is fully insured
  • Safe products - We always use non-caustic detergent and chemicals on paintwork
  • Regular valeting helps maintain the condition of your vehicle and helps to retain the re-sale value
  • Convenience - we come to you!
  • Care and attention - Your vehicle receives 'the extra mile' in terms of attention to detail
  • We apply the right products to maximise the protection of your car from UV, bird lime, water and general road grime using hydrophobic products

What cleaning products do you use?

We use professional, premium valeting products from leading  manufacturers such as  Autosmart, Auto Glym,  Meguiars, &  Bilt-Hamber


Do you have electricity and water supply?

Yes, we are fully set up to be self sufficient, we can however use your supply of water & electricity if you prefer


Which area's do you cover?

We cover most of the West Midlands, the majority of our customers are located in the following areas...
Knowle - Dorridge -  Bentley Heath - Lapworth - Solihull - Hockley Heath - Shirley - Monkspath - Hampton in Arden - Balsall Common - Kenilworth - Henley in Arden - Meriden - Hatton - Warwick 


What happens if the weather is wet or snowy?

More often than not, our customers prefer to receive our services in dry weather. We can still wash and valet vehicles in light rain, however services such as waxing, polishing or hydrophobic treatments are not recommended in such conditions. We are happy to re-arrange your appointment if the weather is particularly adverse, ensuring that you benefit from seeing the end result in finer weather


How often should I have my car waxed or treated to protect the paintwork and maintain a glossy shine?

This depends how much the vehicle is used and also weather conditions, we use high grade products and therefore re-application may only be required every 4 -6  months


How much notice do you need for bookings?

We are the valeting company of preference for many residents in Solihull and the surrounding areas, as such we are always extremely busy, Fulfilling new bookings usually takes approximately 2-3 weeks


Can you remove strong smells or stains from upholstery?
Yes we can, we have professional wet/dry vacuums and steam cleaners which remove strong odours and stains from upholstery and carpets


Do you clean leather upholstery?
Yes we do, we use the very best leather cleaning products that keeps leather supple and fresh feeling, this preserves the life of your leather and hugely delays cracking of seats etc. 

Can you clean convertible hoods?

Yes, we cater for convertible hood cleaning using high grade products designed for such purposes


What is a clay bar and what does it do?
A clay bar is a soft and flexible material which often has the look and feel of plasticine or Blu-tak. Clay bar is ideal for safely removing road debris and other contaminants that makes paintwork appear dull and feel rough to the touch. 

Are you insured?
Yes, we are a limited company with full liability insurance
NOTE: We are unable to attend vehicles parked on a public highway

What payment methods do you accept?
We accept cash or card payments or you can pay via electronic bank transfer. 

For our commercial or trade customers - we provide VAT invoices 


Do you offer more specialist detailing services such as ceramic coating?

We can provide this service via one of our partners, based in Knowle and certified to the highest standards - please call for details


Can you remove swirl marks from paintwork?

Depending upon the degree of swirls, we have methods designed to minimise the appearance of unsightly swirl marks. When using a machine car wash or drive through service, your vehicle may look nice at the time, however long term results can be very harmful if a vehicle is maintained this way on a regular basis, this is what creates swirl marks on your vehicle


What should I consider when I make a booking?

We suggest that your vehicle is parked in an area that allows us full access to move around it and that we are able to open all doors (including rear). We also require enough space to park our vehicle close by as this enables us to provide your services. You may find it useful to empty the contents of your boot and remove larger items such as child seats, this allows us to maximise the time we have with your vehicle.

Don't need the mobile service? We can offer a 'drop off' service in Knowle if you prefer to leave your vehicle with us and pick it up later in the day


Can you provide a service even if I'm not there?

The answer is yes, all we need is your permission and access to your vehicle. A lot of clients leave their keys with a trusted person such as a neighbour or colleague.


How long will it take to valet my vehicle?

We cannot say for sure as this depends on the size and condition of your vehicle prior to us arriving, we always agree with you exactly what services are being provided before we commence and then give you an estimated time for us to complete our services


Do you cater for commercial vehicles?

Yes, we cater for all types of vehicles that require washing/cleaning/valeting and decontaminating - See our Commercial vehicles page for more information

Washing - Valeting - Detailing