Frequently Asked Questions

Please call or email us if your question isn't covered below

What are the benefits of using a PROFESSIONAL valeting specialist?

Those who choose to have their vehicle maintained by a professional valeting company benefit in several ways, including the following...
  • Reassurance, a professional car valeting company will be a legitimate, registered business
  • Safe products - We always use the very best products and chemicals on all vehicles
  • Regular valeting helps maintain the condition of your vehicle and helps to retain the re-sale value
  • Convenience - we come to you to deliver a prestige service!
  • Care and attention - Your vehicle receives 'the extra mile' in terms of attention to detail
  • We apply the right products to maximise the protection of your car from UV, bird droppings and general road grime, using hydrophobic products

What cleaning products do you use?

We use professional, premium valeting products from leading  manufacturers such as  Autosmart, Auto Glym,  Meguiars, &  Bilt-Hamber

Which area's do you cover?

We cover most of the West Midlands, the majority of our customers are located in the following areas...
Knowle - Dorridge -  Bentley Heath - Lapworth - Solihull - Hockley Heath - Shirley - Monkspath - Hampton in Arden - Balsall Common - Kenilworth - Henley in Arden - Meriden - Blythe Valley

What happens if the weather is wet or snowy?

More often than not, our customers prefer to receive our services in dry weather. We can still wash and valet vehicles in light rain, however services such as waxing, polishing or hydrophobic treatments are not recommended in such conditions. We are happy to re-arrange your appointment if the weather is particularly adverse, ensuring that you benefit from seeing the end result in finer weather

How often should I have my car waxed or treated to protect the paintwork and maintain a glossy shine?

This depends how much the vehicle is used and also weather conditions, we use high grade products and therefore re-application may only be required every 4 -6  months

How much notice do you need for bookings?

We are the valeting company of preference for many residents in Solihull and the surrounding areas, as such we are always extremely busy, Fulfilling new bookings usually takes approximately 5-7 days. At busier periods this can be a little longer, we do however try to accommodate your requirements as much as possible.

Can you remove strong smells or stains from upholstery?
Yes we can, we have professional wet/dry vacuums and steam cleaners which remove strong odours and stains from upholstery and carpets

Do you clean leather upholstery?
Yes we do, we use the very best leather cleaning products that keeps leather supple and fresh feeling, this preserves the life of your leather and hugely delays cracking of seats etc. 

Can you clean convertible hoods?

Yes, we both clean and re-waterproof convertible hoods using high grade products designed for such purposes

Can you remove road tar that is stuck to my paintwork?
Yes, we have several methods to safely remove road tar and debris without scratching or causing damage to your vehicle

Are there any places that you can't attend my vehicle?
We are unable to attend vehicles parked on a public highway

What payment methods do you accept?
We accept cash or card payments or you can pay via electronic bank transfer. 

Can you remove swirl marks from paintwork?

Yes we can using machine polishing techniques - Depending upon the degree of swirls, we have methods designed to minimise the appearance of unsightly swirl marks. When using a machine car wash or drive through service, your vehicle may look nice at the time, however long term results can be very harmful if a vehicle is maintained this way on a regular basis, this is what creates swirl marks on your vehicle

What should I consider when I make a booking?

We suggest that your vehicle is parked in an area that allows us full access to move around it and that we are able to open all doors (including rear). We also require enough space to park our vehicle close by as this enables us to provide your services. You may find it useful to empty the contents of your boot and remove larger items such as child seats, this allows us to maximise the time we have with your vehicle.

Note: We will require access to a plug socket

Don't need the mobile service? We can offer a 'drop off' service in Knowle if you prefer to leave your vehicle with us and pick it up later in the day

Can you provide a service even if I'm not there?

The answer is yes, all we need is permission and access to your vehicle. A lot of clients leave their keys with a trusted person such as a neighbour or colleague.

How long will it take to valet my vehicle?

We cannot say for sure as this depends on the size and condition of your vehicle prior to us arriving, we always agree with you exactly what services are being provided before we commence and then give you an estimated time for us to complete our services

Do you cater for commercial vehicles?

Yes, we cater for all types of vehicles that require washing/cleaning/valeting and decontaminating 

Washing - Valeting - Detailing